File failed QC: Overview and how to read the QC report – Cape Advanced TV Help

Every file uploaded to Cape Advanced TV goes through an automatic Quality Control (QC) check. It makes sure the file matches our specification for the account, country and ad type selected, so it’s ready to be broadcast, published or activated.

What the QC checks

File Spec – format, bit rate, width and height, display aspect ratio, frame rate and GOP
Layout – video header (slate and black), frame count and mute frames
Video – luma and RGB gamut, and scan type
Audio – loudness, peak levels and audio mapping

To see the specification your file needs to match, use the View Specs link for the ad in your campaign. For more help, see Which technical specification should I use for my ad?

Reading the QC report

If a file fails, you’ll see File failed QC on the QC report tab. Each row that fails the check is highlighted in red.

QC report tab showing File failed QC, with failed rows such as Format Profile, Overall bit rate, Bit rate, Width, Display aspect ratio, Format, Scan type and Chroma subsampling highlighted in red

The report shows the values of the file you uploaded, not the values required. To find the correct value, compare each red row with View Specs for your ad.

Once you’ve fixed the file, re-export it and upload it again. Our Export Guides show how to export to our specification from common editing software.

What the QC doesn’t check

Content
Text and graphics safe area
Dual mono audio
Slate information (UK, Ireland, Japan and Brazil only)

Make sure these are correct before you upload.

Common QC failures

Each article below explains what the failure means, its likely cause and how to fix it.

File Spec

Layout

Video

Audio

When to contact Customer Success

Contact Customer Success if you’ve exported the file using the specification shown by the View Specs link for the ad in your campaign, but it still fails QC.